How to Contact Uphold® Support If You’ve Lost Access to Your 2FA Method or Your Account Is Locked/Suspended

Losing access to your Two-Factor Authentication (2FA) method or having your Uphold account locked/suspended can be frustrating. However, Uphold’s support team is available to help you regain access securely. Follow these steps to resolve the issue.

1. Lost Access to Your 2FA Method

If you can no longer access your 2FA app (such as Google Authenticator or Authy) or your backup codes, you’ll need to verify your identity with Uphold Support to disable 2FA and restore access.

Steps to Recover Your Account:

1. Visit Uphold’s Support Page: Go to Uphold’s Contact Support.
2. Select the Right Category: Choose "Login & Account Access" and then "Lost 2FA Access."
3. Provide Required Information:
   • Your registered email address.
   • A clear explanation of the issue.
   • Any relevant account details (without sharing passwords).
4. Submit Identity Verification:
   • Uphold may request a government-issued ID and a selfie for verification.
5. Wait for Support Response:
   • The team typically responds within 24-48 hours.

Once verified, Uphold will disable 2FA on your account, allowing you to log in and set up a new authentication method.

2. Account Locked or Suspended

If your account has been locked or suspended due to security concerns, unusual activity, or compliance checks, follow these steps:

Steps to Regain Access:

1. Check Your Email: Uphold often sends an explanation and instructions to your registered email.
2. Contact Uphold Support:
   • Visit Uphold Support.
   • Select "Account Suspension or Locked Account."
3. Provide Necessary Details:
   • Full name and registered email.
   • A brief explanation (if you suspect a mistake).
4. Complete Verification (If Required):
   • Submit ID, proof of address, or other requested documents.
5. Wait for Resolution:
   • Uphold’s compliance team will review your case and respond via email.

Tips to Avoid Future Access Issues

✅ Save Backup Codes: Store 2FA backup codes securely. ✅ Use a Reliable 2FA App: Authy or Google Authenticator are recommended. ✅ Keep Your Account Secure: Avoid suspicious login attempts. ✅ Update Personal Information: Ensure your Uphold profile details are current.

Need Immediate Help?

• Live Chat: Available on the Uphold website (if enabled).
• Twitter/X: Reach out to @UpholdInc for public support.

By following these steps, you can efficiently regain access to your Uphold account. Always ensure you follow security best practices to prevent future lockouts.